Thank you for your reply.
The security code sticker that is used to identify if the product is authentic from Eleaf was removed by FastTech in purpose. Eleaf enforces a Minimum Advertisement Price policy, which is commonly known as MAP. FastTech was never asked to and thus has never signed any sort of such MAP agreements with Eleaf .
As a precaution for avoiding possible legal actions taken by Eleaf to raise FastTech's prices to customers, we chose to remove all security stickers from all such products. We apologize for this.
Please note that FastTech never advertised that these products come with security stickers, nor do we advertise the products as officially endorsed by Eleaf. FastTech is commited in providing genuine products at low prices.
Please kindly confirm if this item works under this situation? We cab partial refund you to apologize for any inconvenience caused, what do you think?
Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page:
http://www.fasttech.com/pages/standard-return-policy. In this case, the details are as below:
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“Damage on Arrival (DOA)
FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech covers all return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.”
Policy link:
http://www.fasttech.com/pages/standard-return-policy
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Would you like to have replacement sent in this case? We can ship replacement when the item is returned back and shipping reimburse will be issued when we receive your shipping receipt or package photo for stamp shipped items.
Can you kindly check with your local post office for the least expensive shipping cost to return the defective item back to Hon g kong? We will reimburse the postage fully in this case. Please kindly quote us the shipping fee of registered/unregistered international postal letter mail if possible. International parcel or express service is the last to be considered considering their high expense.
Please kindly confirm so we can proceed accordingly. Please don't ship item before you have got RMA number from us.
Thank you for your understanding.
Сообщение от PoGo
