Thank you for your video. We will improve the quality control process.
Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page:
http://www.fasttech.com/pages/standard-return-policy. In this case, the details are as below:
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“Damage on Arrival (DOA)
FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech covers all return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.”
Policy link:
http://www.fasttech.com/pages/standard-return-policy
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Would you like to have replacement sent in this case? We can ship replacement when the item is returned back and shipping reimburse will be issued when we receive your shipping receipt or package photo for stamp shipped items.
Can you kindly check with your local post office for the least expensive shipping cost to return the defective item back to HONGKONG by LETTER mail firstly? We will reimburse the postage fully in this case. Please kindly quote us the shipping fee of registered/unregistered international postal letter mail if possible. International parcel or express service is the last to be considered considering their high expense.
Please kindly confirm so we can proceed accordingly.
Thank you for your understanding.
#3.
posted Apr 18
by you
Hello, can we solve this problem without sending this back? I have been waiting this package for 2 month. If I send it back, before it return to you and another working one will come to me, half a year will pass. Can we find another way?
#4.
posted Apr 20
by nancy Staff
Thank you for your response.
Is it possible for you to repair in your local? Please quote the repaired fee firstly.
If you have any other ideas, please let us know.
#5.
posted Apr 23
by you
Hello, I have a man, who can change electronic board in mod, can you send me a new electronic board? Please note, that I haven't created a case in paypal, despite the long time delivery (more than 45 days). I was hoping for the reputation of your shop. And now I have all this problems. If you do not have a new electronic board for Vapor flask V3, I can pay in addition to receive a new device.
#6.
posted Apr 24
by nancy Staff
Sorry that we couldn't offer the electronic board after confirming with our supplier. Please send it back for a new one likes we mentioned before. Can you kindly check with your local post office for the least expensive shipping cost to return the defective item back to HONGKONG by LETTER mail firstly?
If you have any other ideas, please let us know.
#7.
posted Apr 24
by you
It's a pity you can give me back 50% of the value as a certificate? Then I'll buy you another mod for the same price. I hope we will solve this problem, did not want to wait for the new mod for very long. I'm afraid to wear it in for repair, as if he was not able to fix it, then it just disappears guarantee!
#8.
posted Apr 25
by nancy Staff
Sorry about the inconvenience caused by this.
Since we need customers' help to return the defective so that we can send them back to the manufacturers to check and improve the problem. A replacement will be sent to you once the returned package delivers.
If you don't want to send it back to get a replacement, how about we issue you $15.00 value via store credit as the reimbursement for it? This way, you do not have to go through the hassle of returning it. Store credit is a gift certificate code and it's good as cash. Simply enter it in step 3 of checkout. There is a gift certificate link right above the “checkout" button. You can use it to get anything you like.
We will arrange according to your confirmation
#9.
posted 29 days ago
by you
Well, I agree on the $ 15 as a certificate, I hope I can put in this box another chip would not like what he would just lay there like a piece of metal. Please check your product is better, what would have been less in the future such situations. Thank you for understanding.
#10.
posted 27 days ago
by nancy Staff
Thank you for your advice.
We will issue $15.00 to store credit within 24 hours, please check.
The code can't be put in the blank which is for coupon code. Coupon code is different from gift certificate code. you can enter it in step 3 of checkout. There is a gift certificate link right above the "Place Order" button.
Please make sure that there should be no space before or after the code when you enter it into the blank.
Сообщение от BadCat
а вдруг завтра война шпионы не дремлют
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