Hello,
We always recommend using a forwarder for Russia.
We unfortunately have been having problems shipping to Russia using UPS.
Unfortunately, Russia has put a ban on anything food related being shipped into Russia, including our Flavoring.
We have gotten back over 15 orders this week from Russia for that reason.
Unfortunately we have recently found out, Fedex and DHL have the same restrictions.
United States to Russia Restrictions
Food
Foodstuff is any product that can be eaten or drunk for nutritional or beneficial purpose by human beings and animals.
It includes alcoholic beverages, tea, wine, animal products, bakery products, dairy products, dried fruit, fish and fish products, food supplements, meat, pastry products and vitamins.
Food Supplements
Shipments of vitamins require a permit from the Russian Ministry of Health. This is valid for both, private and commercial importers with the exception that private importers are only allowed to import vitamins which are already registered in Russia.
For food supplements classified as medicine the requirements for medicine applies.
Currently, UPS won't accept any packages to Russia that are food related, including our flavors.
So to Russia, We can not and will not use UPS.
USPS have long delays, some clear customs and some come back to us.
It is the more reliable option but we can not guarantee it's delivery.
Fedex and DHL are not sending packages to Russia to individuals. Only to businesses.
Shipping any of the above shipping methods, you will need to accept the risk.
The other option you can try for shipping your flavors to Russia, is to you find a freight forwarder.
We recommend this option the most.
We will then ship your order to them and they will ship it to you in Russia.
You can try this forwarder if you like, he specializes in Russian shipments.
He hasn't had any problems with Russian customs and might be a good option for you.
Kirich LLC
156 Carolstowne Rd,
Reisterstown, MD 21136
phone: (443)339-4499
Other customers have used
VELOX INTERNATIONAL SHIPPING, INC.
28-31 Merry Lane
East Hanover, NJ 07936
Velox International Shipping., Inc.
Some customers have used
They offer air and ocean shipping from U.S. to Russia on terms "door to door", which means full export/import clearance.
ATLANTIC FREIGHT GROUP LLC
155 48TH Street,
Brooklyn, NY, 11232
Office: +1 (718) 509-6717
Direct: +1 (347) 708-1782
Fax: +1 (347) 708-1874
Skype: atlanticfreight
Web: Компания Atlantic / Доставка грузов из США, Грузы из США, Доставка из США, Авиадоставка из США, Морские перевозки из США, Доставка товаров из США / ATLANTIC GROUP
Some of our other Russian customers are using RusBid Inc. as a forwarder.
As previously stated, if we ship your orders directly to Russia, we can not guarantee that it will clear Russian customs and be delivered.
We are very sorry.
Here are your options;
You can try to find a freight forwarder that will ship to Russia.
You can accept the risk of shipping to Russia.
We will then ship your order in accordance with whichever shipping company you decide to use, however if your order is Returned, Destroyed, or Confiscated by customs before it arrives to you, we will not be held financially responsible for your order.
By accepting the risk, you are accepting that we have advised you against shipping to Russia, and any attempt on your part to have your order shipped directly to Russia that result in the package or product getting Lost, Destroyed or Returned will not be the responsibility of The Perfumer's Apprentice & The Flavor Apprentice. By accepting, you are agreeing that if your package gets Lost, Destroyed or Returned,The Perfumer's Apprentice & The Flavor Apprentice will not be issuing any refunds.
Please let us know which option you would like to try.
If you choose to accept the risk, please confirm so we can make a note of this in your customer record.
Thank you for your time and understanding, and have a great day.
Heather L.W Cruz
Shipping Dept. Manager
Perfumer's Apprentice
(831)-346-7238
170 Technology Circle
Scotts Valley, CA, 95066
Сообщение от kirich1971
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