#1.
posted 2 days ago
by you
1. Аirhole in reduced bellcap is in wrong place. Impossible to use it
2. Two airholes in not reduced bellcap, but only one wick hole in the base. Impossible to use it too
3. Second glass is broken
#2.
posted 1 day ago
by crystal staff
Sorry for the issue, we are afraid that we could not see the picture clearly about the problems you say. Could you please offer us more clear pictures about the wrong part or broken item?
Hope to hear from you soon!
#3.
posted 1 day ago
by you
Another fhotos
#4.
posted 1 day ago
by you
Another fhotos
#5.
posted 1 day ago
by you
3 more
#6.
posted 18 hrs 50 mins ago
by crystal staff
Sorry for the issue. We shall work on to improve the quality/packaging control process.
As Per the applicable warranty policy, we can replace the item.
"FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech covers all return shipping charges if the return is requested.
You don't need to return the damaged item and we will arrange to replace."
For replacement, would you like us to arrange it right away or there is any chance we can add it in your new order? By the latter, please put the order on hold after placed in order to catch up and post the order number here. We will add the replacement manually.
Please kindly confirm so we can proceed accordingly.
Thank you for your understanding.
#7.
posted 18 hrs 32 mins ago
by you
If I have correctly understood send me 3 new details:
1.Glass
2.Correct top cap
3.Correct base???
Last 2 items is not damaged in delivery proccess, they are made incorectly on factory.
#8.
posted 17 hrs 57 mins ago
by crystal staff
Yes, we will send you a complete item 8940800 and we will check it before shipping out. Thank you!
Hope to hear from you soon!
#9.
posted 17 hrs 34 mins ago
by you
Order Number: C121555035.
Please check the top cap carefully. I really need it with the airhole in proper place!
Thank you!
#10.
posted 52 mins 37 secs ago
by crystal staff
That is Ok.
We have added it in your order C121555035 and will check it carefully before shipping. Thank you!
Have a nice weekends!
Сообщение от Игорь75
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