Hi Maksim,
Thank you for your response, we have checked the video.
For company compliance reasons, please kindly delete any reference to FastTech.com in the video.
In your case, we're considering to partial refund you $5 gift certification if you can keep this item as-is to avoid the returning.
Gift certificate code is as good as cash. Simply enter it in step 3 of checkout. There is a gift certificate link right above the "Place Order" button. You can use it to get anything you like.
Please kindly advise so we can arrange accordingly, thank you.
---- Included below is the most recent message you have sent to us ----
http://youtu.be/CL-kDb6vujQ
С уважением, Нефёдов М.Л.
22 окт. 2015 г., в 4:30, FastTech Support <Q1021WVWRJ+5417626138@support.fasttech.com> написал(а):
Hi Maksim,
Sorry to hear that.
Please kindly confrmr if defective item is for one piece out of two?
Would you mind provide us a short video to show the problem? Since our ticket system don't support attaching video, please upload it via YouTube website first and post the link here.
Note that for company compliance reasons, please include the respective order number, while don't include any reference to FastTech.com or your contact information in the video.
After receiving your video, we will proceed to resolve the case for you soon. Thanks.
---- Included below is the most recent message you have sent to us ----
"iStick 40W" is not working as it is stated in the specification: Variable wattage: can be adjustable from 1W-40W, in any capacity, he provides a high current! Temperature control is not working. Buttons fell immediately got out of the box. Very low build quality at such a cost. Please return the money!
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Kind regards,
vicky
Customer Advocate
FastTech - gadget and electronics
https://www.fasttech.com
support@fasttech.com
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This request has been assigned #Q1021WVWRJ
Please visit
https://support.fasttech.com/ticket/...WRJ/5417626138 to reply or add further comments to this ticket.
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Kind regards,
vicky
Customer Advocate
FastTech - gadget and electronics
https://www.fasttech.com
support@fasttech.com
----------------------------------------------------
This request has been assigned #Q1021WVWRJ
Please visit
https://support.fasttech.com/ticket/...WRJ/5417626138 to reply or add further comments to this ticket.
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