Created Matter Order Related SKUs Status
2 days ago Warranty B022774770 1896105 Waiting for staff response
Time in queue: 22 minutes Write a reply
#1.
posted 2 days ago
by you
Hello.
I had had a trouble to one detail at Knight Styled 18650 Mechanical Mod.
Unfortunately I haven't seen in the description and didn't know that the lock ring has to be turned off in the opposite direction.
Therefore having thought what has jammed him tried to turn off not correctly and has bent (I have a little flattened clamping the tool) a ring and an element on which it is wound.
The detail isn't suitable any more. The button isn't inserted back and the detail isn't twisted in Mod.
Whether it is possible to order from you separately such detail for this Mechanical Mod?
And if yes, that how many it will cost and how to issue the order?
In a photo attachment with details, the spoiled detail is noted by a red circle.
Help me!
Attachments
Preview 1. Photo of the item showing the defect (.jpg, 338 KB)
GdXg2Z7DjkY.jpg
#2.
posted 1 day ago
by sunny Staff
Sorry, we don't have such a replacement selling separately.
Is there any chance you can take it to your local repairing shop to have a fix?
Thank you for your understanding.
#3.
posted 1 day ago
by you
It is clear.
I didn't find yet the expert who could make. And in workshops of my city by the personal order such detail without engraving will be more expensive than completely new Mechanical Mod.
#4.
posted 1 hr 31 mins ago
by sunny Staff
Sorry for the issue.
As the problem was caused by inappropriate use by yourself, we can resend the replacement part to you. But the shipping cost will be required from you. It's about $1-$4 via registered airmail.
Also, we can add it to your new order, you simply need to post your new order number here and we will add it manually. In order to catch up, please consider put the new order on hold first. We will release it from hold after the processing.
[[Meanwhile please be aware that the replacement part may need 3-7 days to be stocked and your order may stuck in packaging status due to this.]]
Please kindly get back to us and we will proceed accordingly.
#5.
posted 22 mins 4 secs ago
by you
I am very glad to such offer and I have decided to order new accumulators!
Number of the order B032559344
I will look forward to a detail from Mechanical Mod and the new order!
Сообщение от NikM
