After reviewing your case, it has passed 45 days money back guaranteee, but you can send it back for free repair. First, you may check with the post office the cost to return the item before deciding.
Please review our best solutions:
1)Keep the item and accept partial refund on GB Wallet (credit).
We can offer refund 8 USD on your wallet and reward you with extra points(e.g. If your refund is 1USD = 5 points ,3USD =3*5 points => get 15 points etc). This amount can be used for your future orders.
2)Resend the item with partial price and shipping fee.
We kindly ask you pay 20 USD for reshipping and handling fee.
In that case, you will receive the item 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
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