Hello,
We unfortunately have been having problems shipping to Russia via USPS and UPS.
Unfortunately, Russia has put a ban on anything food related being shipped into Russia, including our Flavoring.
We have gotten back over 15 orders this week from Russia for that reason.
Unfortunately we have recently found out, Fedex and DHL have the same restrictions.
United States to Russia Restrictions
Food
Foodstuff is any product that can be eaten or drunk for nutritional or beneficial purpose by human beings and animals.
It includes alcoholic beverages, tea, wine, animal products, bakery products, dairy products, dried fruit, fish and fish products, food supplements, meat, pastry products and vitamins.
Food Supplements
Shipments of vitamins require a permit from the Russian Ministry of Health. This is valid for both, private and commercial importers with the exception that private importers are only allowed to import vitamins which are already registered in Russia.
For food supplements classified as medicine the requirements for medicine applies.
Currently, UPS won't accept any packages to Russia that are food related, including our flavors.
So to Russia, We can not use UPS.
USPS have long delays, some clear customs and some come back to us.
Fedex and DHL are not sending packages to Russia to individuals. Only to businesses.
And you will need your own account #.
The other way we can try shipping to you is if you find a freight forwarder
who we will then ship your order to and they will ship it to you in Russia.
Other Russian customers are using RusBid Inc. as a forwarder.
If we ship out your orders, we can not guarantee that it will clear Russian customs and be delivered.
We are very sorry.
Here are your options;
You can try to find a freight forwarder that will ship to Russia.
You can accept the risk of shipping to Russia.
We will then ship your order in accordance with whichever shipping company you decide to use, however if your order is returned, destroyed, or confiscated by customs before it arrives to you, we will not be held financially responsible for your order. By accepting the risk, you are accepting that we have advised against shipping flavors to Russia, and any attempt on your part to have flavors shipped to Russia that result in loss will not be the responsibility of The Perfumer's Apprentice & The Flavor Apprentice.
Please let us know which option you would like to try.
If you choose to accept the risk, please confirm so we can make a note of this in your customer record.
Thank you for your time and understanding, and have a great day.
Heather L.W Cruz
Shipping Dept. Manager
Perfumer's Apprentice
170 Technology Circle
Scotts Valley, CA, 95066